Last updated: August 3, 2026

This policy explains when and how you can cancel an order with Stampora. Please read it together with our Returns and Refunds policy.

Custom made to order

Every Stampora card is personalised and printed specifically for you. For this reason the window to cancel is limited, and we ask you to contact us as soon as possible if you need to make a change.

Cancelling before production

You can cancel an order at no cost at any time before it enters production. To request a cancellation, email info@stampora.us with your order number as soon as possible after ordering. If your order has not yet entered production, we will cancel it and issue a full refund to your original payment method.

After production has started

Once an order has entered production, it cannot be cancelled or changed, because the item is made specifically for you and cannot be resold. If your order arrives faulty, damaged or not as ordered, it is covered by our Returns and Refunds policy.

Digital gift cards

Digital gift cards cannot be cancelled once the code has been delivered by email.

Changes to your order

If you spot a mistake, such as a typo or the wrong photo, contact us right away. If production has not started we will do our best to update your order before it prints.

How refunds are issued

Approved cancellation refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer.