Draft for review

This page is a working draft prepared for client review. It has not been checked by a lawyer. Any timing or specification marked provisional needs supplier confirmation before launch.

Warranty and Guarantee

Foilcrest makes one promise about the physical card, and it is a plain one. If the card was made wrong, it gets put right. This page sets out exactly what that covers, what it does not, and how a claim runs.

The guarantee

Manufacturing defects and print errors are remade or refunded within 30 days of delivery.

Personalised goods cannot be cancelled once production starts. Buyer’s-remorse returns are not accepted on personalised items.

That is the whole of the guarantee. There is no separate lifetime warranty, no extended cover to buy, and no other promise about the card’s future condition. If you see a stronger claim anywhere else on this site, this page is the correct version.

What counts as a manufacturing defect

A defect is a fault introduced while the card was being made, rather than a fault in the photograph you supplied or a choice you approved on your proof.

What the guarantee does not cover

• Anything visible on the proof you approved. Spelling, names, numbers, dates, crop and finish choice are yours to check at that stage.
• Image quality that came from the file you uploaded. Blur, camera noise, low resolution, heavy compression and poor lighting are printed as supplied.
• Colour differences between a screen and a printed card. A screen emits light and a card reflects it. Holographic and foil finishes are designed to shift with viewing angle and with the light in the room.
• Small variation between cards in the same order, and between a reprint and an original. Printing is a physical process with tolerances.
• Damage after delivery. Bending, scratching, dropping, water, heat, adhesive residue and sun fading.
• Normal wear from handling, display or storage over time.
• Cards altered after delivery, including trimming, re-encasing, grading submission, stickering or signing.
• Reports made more than 30 days after delivery.

Materials, finishes and specifications

Stock, thickness, coating and case specifications are described elsewhere on this site as the store’s stated specification. Any figure marked (provisional, pending supplier confirmation) has not yet been confirmed by the supplier and may change before launch. Foilcrest does not warrant a specific stock weight, card thickness, coating chemistry or archival life, and does not claim a country of manufacture.

Holographic and foil finishes are decorative surfaces. Their appearance varies with light source, angle and the image underneath them. Two cards with the same finish over different photographs will not look identical, and that is the nature of the finish, not a fault.

How to make a claim

1. Email support@foilcrest.com within 30 days of delivery. Put your order number in the subject line.
2. Say what is wrong in one or two sentences.
3. Attach photographs. One full front of the card in even daylight, one close crop of the fault, and one of the packaging if the parcel was damaged. For a finish or encasing fault, add a second angle.
4. Keep the card and its packaging until the claim is closed.

Foilcrest aims to acknowledge a claim within 2 business days and to decide within 5 business days of receiving your photographs (provisional, pending supplier confirmation).

Remedy

Where a claim is upheld, Foilcrest chooses between a remake and a refund and tells you which it is offering and why.

• A remake is produced from the same approved artwork with the same finish and add-ons, and re-enters production at the front of the queue.
• A refund goes to the original payment method. Bank posting times are set by your bank.
• Where only part of a multi-card order is faulty, only that part is remedied. Volume discounts of 12 percent at 2 or more cards, 22 percent at 5 or more and 30 percent at 10 or more are recalculated against the cards you keep.
• Where a return is needed to confirm a defect, Foilcrest covers the return postage.
• You are not asked to pay twice. A remake is free, and a faulty card does not need to be returned before a remake is started unless Foilcrest says so.

The remedy is limited to the remake or the refund of the affected item. Foilcrest does not compensate for missed occasions, onward postage you arranged yourself, or other indirect loss.

Who the guarantee is for

The guarantee runs to the person who placed the order. If a card was a gift, the buyer should raise the claim, or forward the order number to the recipient so support can match it. Digital gift cards from $25 to $250 are not covered by this guarantee, because there is no physical product. Contact support about any problem with a gift card code.

Your statutory rights

This guarantee sits alongside the consumer rights you have under the law where you live. It does not replace them and does not limit them. Where local law gives you a stronger remedy than the one described here, that law applies.

The trading entity behind this store is [COMPANY LEGAL NAME], registered at [REGISTERED ADDRESS], company number [COMPANY NUMBER]. Written claims can be posted to that address or raised by phone on [SUPPORT PHONE], though email is faster.

Make your card

Approve a proof you are happy with, and the guarantee covers the rest of the making.

Create your card Raise a claim