Contact Stampora
Email: info@stampora.us
Phone: +1 (458) 245-7374
Address: 301 Prior St W, Cedartown, GA 30125, United States
Customer support hours: Monday to Friday, 9am to 5pm Eastern Time.
Contact
Contact Stampora
Email is the fastest way to reach us. One inbox handles orders, artwork questions, wholesale enquiries and anything that has gone wrong.
Email support
Write to us about an existing order, a photo you are not sure about, a finish you want to compare, a bulk order for a team, or a defect on a card you have received.
Response time policy
Our stated policy is a reply to every email within one business day. Business days are Monday to Friday, excluding public holidays. Messages sent over a weekend are answered on the next business day.
If your message concerns an order already in production, say so in the subject line. Those are read first, because personalised orders cannot be changed once production has started.
What to include
Giving us these details up front usually removes a round trip.
- Your order number, if you have one.
- The email address used at checkout, if it differs from the one you are writing from.
- The card range and finish you ordered or are asking about.
- For artwork questions, the photo itself attached at full size rather than pasted into the message body.
- For a reported defect, clear photographs of the card showing the problem, taken in daylight.
Contact form
A contact form will be connected to this page.
Until it is, email info@stampora.us directly. Nothing is lost by using email, it reaches the same place the form will.
Registered address
OMNICARD GLOBAL LLC
301 Prior St W, Cedartown, GA 30125, United States
Company number: 42-4261575 (EIN)
Please do not send returns or unsolicited packages to the registered address. If a remake or return is authorised, we will send you the correct handling instructions by email first.
Phone
+1 (458) 245-7374
Phone support is limited. Artwork, order and production questions are handled by email so there is a written record of what was agreed on your card.
Where to send specific enquiries
| Enquiry | Send to | Include |
|---|---|---|
| Order status or change request | info@stampora.us | Order number, what you want changed |
| Defect or print error | info@stampora.us | Order number, daylight photos of the card |
| Photo suitability check before ordering | info@stampora.us | The original file, not a screenshot |
| Team, club, school or event order | info@stampora.us | Quantity, deadline, whether you hold logo authorisation |
| Affiliate programme | info@stampora.us | Your audience and where you would place links |
| Press or partnership | info@stampora.us | Outlet or company, what you are proposing |
Before you write
Two answers cover most incoming email.
Returns. Personalised goods cannot be cancelled once production starts. Manufacturing defects and print errors are remade or refunded within 30 days of delivery. Buyer’s-remorse returns are not accepted on personalised items.
Rights. You must own the photograph you send. Team logos, league marks, celebrity likenesses and copyrighted characters require documented permission. Stampora is independent and is not affiliated with or licensed by any sports league, team or card manufacturer.
The FAQ page covers finishes, add-ons, volume discounts and file requirements in more detail.
What happens after you email
Your message goes to a shared inbox rather than to an individual, so nothing waits on one person being at a desk. You get a reply from a person, not an automated ticket response with a number and no content.
If your question needs a decision from a print partner, we will say so and give you a time by which we will come back, rather than leaving the thread open. If we cannot do what you are asking, we will tell you that directly instead of managing you through several emails first.
Order changes and deadlines
The point of no return on any order is your artwork approval. Before that, names, numbers, stat lines, finishes and add-ons can all be changed by email at no cost. After approval, production starts and the design is fixed.
If you are buying against a birthday, a season banquet or any other fixed date, email before you order rather than after. We will tell you whether the date is realistic based on the shipping policy stated at checkout for your destination. Any specific timing figure we quote is provisional, pending supplier confirmation, and we will label it that way.
Artwork and file help
We will look at a photo before you buy anything. Send the original file, tell us the range you are considering, and we will say whether it will hold up on a printed card, whether the crop works, and whether the subject is sharp enough. This costs nothing and it prevents most of the problems that come up later.
Complaints
If a card is wrong, put the order number and the word Defect in the subject line. Include daylight photographs showing the problem. Manufacturing defects and print errors are remade or refunded within 30 days of delivery. If you are unhappy with how a complaint has been handled, say so in the same thread and ask for it to be reviewed. Complaints are not closed because a customer stops replying.
Privacy of what you send
Photographs sent to us are used to produce your card and to resolve support issues on your order. We do not publish customer photographs, use them in marketing, or share them with anyone outside the production of your order without asking you first. This matters most on orders involving children, so it is worth stating plainly.
Ready to order
If your question is really just where do I start, start here. Cards from $42.
Send us a message
Replies come from a person, to the address you enter below. For anything about an existing order, include the order number.